The Admin Chat screen lets you test your Airgentic service interactively, exactly as a real user would experience it — but without any of the consequences of live traffic.
Use Admin Chat whenever you want to test a prompt change, verify agent routing, check search results, or reproduce a customer issue.
Click the Fullscreen button (top right of the page) to expand the chat widget to fill the entire screen — useful for a more realistic test experience or for screen-sharing.
The trace log is the most powerful feature of Admin Chat. It gives complete transparency into how every message is processed — from the initial routing decision through to the final response.
To open the trace log: Click the document icon (top right corner of the chat widget), or press the backtick key (`) while in fullscreen mode.
The trace log groups processing steps into sections, displayed in chronological order with precise timestamps:
Shows how the Frontline agent decided which specialist agent (if any) to delegate the question to:
agent=tech_support).Shows what happened once the specialist agent (or Frontline, if no delegation) processed the question:
Call Function: search_info).Shows the search step — how the system retrieved content to ground the agent's answer:
Depending on the question and configuration, additional steps may appear:
The trace log is invaluable for diagnosing issues:
| Problem | What to look for |
|---|---|
| Wrong agent handling the question | Check Agent Delegation — is the role description precise enough to route correctly? |
| Agent giving a bad answer | Check Expert Agent LLM payload — are the right prompts and substitutions being used? |
| Missing or irrelevant search results | Check Get Relevant Information — is the standalone question accurate? Are the right URLs appearing? |
| Answer not matching a specific page | Check search results — is the page indexed and ranking highly enough? |