The General tab of Service Configuration holds the core identity settings for your service: what it is called, where it lives, and how it appears in the admin console.
The name of your service as shown throughout the admin console. This title is also passed to the AI in some prompts to give it context about your organisation — for example, it may be used to help the agent introduce itself or answer questions about who it is.
Acme Support, City Council AI).The URL of the live website where this service is embedded (e.g. https://www.example.com).
This is used in the admin console only — it is not sent to end users. Its purpose is to help administrators quickly navigate to the live site from the console, and to generate a preview card showing the site's title, description, and thumbnail image.
The logo displayed in the admin console alongside this service.
The logo is shown in the admin console only and has no effect on what end users see.