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The Voice Mode tab of Service Configuration controls whether users can interact with the AI using their voice, and how the AI behaves during voice conversations.


Enabled

Turns voice mode on or off for this service.

  • Enabled — A microphone button appears in the chat widget, allowing users to speak their questions.
  • Disabled — Voice input is hidden; users interact via text only.

Voice Preamble Prompt

A block of instructions that is automatically prepended to every voice interaction. Use this to maintain a consistent accent, tone, personality, and behaviour across all voice responses.

  • This directive is applied to all voice responses unless equivalent instructions are already present in the main service prompt.
  • Common uses: specifying the language or regional accent, setting a formal or friendly tone, or instructing the agent to keep responses brief for voice delivery.

Voice Welcome Prompt

The initial system prompt used specifically for voice mode. This defines the AI's personality, role, and greeting behaviour at the start of a voice session.

  • Use {{title}} as a placeholder for the service name — it will be substituted automatically at runtime.
  • Example: You are a helpful assistant for {{title}}. Greet the user warmly and ask how you can help them today.

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