Airgentic Help
Complete these steps before starting the main Implementation Checklist.
When hosting Airgentic on SharePoint Online, you need to set up the SharePoint environment first so you know the callback page URL to register in your identity provider.
See SharePoint Integration for detailed instructions on each step.
| Task | Who | |
|---|---|---|
| ☐ | Add https://chat.airgentic.com to SharePoint's trusted script sources in the SharePoint Admin Center |
Customer |
| ☐ | Download the Airgentic SPFx package (.sppkg — includes the web part and optional Application Customizer) |
Customer |
| ☐ | Upload the .sppkg file to your SharePoint App Catalog and deploy it |
Customer |
| Task | Who | |
|---|---|---|
| ☐ | Create a new SharePoint page to serve as your callback page (e.g. https://yourorg.sharepoint.com/sites/intranet/SitePages/callback.aspx) — see Setting up the callback page |
Customer |
| ☐ | Add the Airgentic web part to this page and place it where you want the Service Hub to appear | Customer |
| ☐ | Leave Account ID, Service ID, and Redirect URI blank for now — you'll configure these after identity provider setup | Customer |
| ☐ | Note the exact URL of this page — you will need it for identity provider registration | Customer |
| Task | Who | |
|---|---|---|
| ☐ | Note your SharePoint origin URL (e.g. https://yourorg.sharepoint.com or your custom domain like https://intranet.yourorg.gov.au) |
Customer |
The Airgentic web part acts as a placement anchor — the inline Service Hub appears exactly where you place the web part on each page. Consider where you want the Service Hub to appear:
| Task | Who | |
|---|---|---|
| ☐ | Decide which pages should have the inline Service Hub | Customer |
| ☐ | For each page, decide the placement (e.g. sidebar, main content area, dedicated section) | Customer |
Note: You can add multiple Airgentic web parts to the same page if needed — each instance works independently.
Skip this if you only want the inline Service Hub on selected pages (web part only).
| Task | Who | |
|---|---|---|
| ☐ | After you have Account ID, Service ID, and Redirect URI, set the three tenant storage entities with PowerShell — see Global hover launcher | Customer (tenant admin) |
| ☐ | Enable the AirgenticLoaderApplicationCustomizer tenant-wide (component ID in the SharePoint integration guide) | Customer (tenant admin) |
You now have:
- The callback page URL (e.g. https://yourorg.sharepoint.com/sites/intranet/SitePages/callback.aspx)
- The SharePoint origin (e.g. https://yourorg.sharepoint.com)
Proceed to the main Implementation Checklist to:
1. Register the app in your identity provider using your callback URL as the redirect URI
2. Send the configuration details to Airgentic
3. Complete the widget configuration once Airgentic provides your Account ID and Service ID
4. Add the web part to other pages where you want the Service Hub to appear