The Agent Messages tab of Service Configuration controls the messages and prompts the AI agent displays to users throughout a conversation. All message fields support HTML formatting.
The opening message shown to users when they first open the chat widget. Use it to greet visitors, set expectations, or point them toward common topics.
Hi! I'm here to help. Ask me anything about our products and services.See also: Contextual Welcome Messages below.
When enabled, the welcome message you have written above is shown only on the website home page. On all other pages, the AI generates a contextual greeting relevant to the content of that page — for example, a product page might get a welcome message specific to that product.
The message displayed when the AI cannot find a relevant answer to a user's question. Use this to soften the dead-end experience and suggest an alternative (e.g. contacting support).
Sorry, I couldn't find an answer to that. Please contact our support team for help.An optional message shown to users after an interaction is complete — for example, to prompt them to take an action or provide feedback.
A short message displayed to end users when the chat icon first appears on the page — typically used to draw attention to the widget and encourage engagement.
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