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The User Interface tab of Service Configuration controls the text labels and display behaviour visible to end users in the chat widget.

Agent Name

The label displayed next to each assistant message in the chat window. This is the name your users will see the AI responding as.

Common values: Agent, Assistant, or your brand name (e.g. Acme Support).
Leave blank to use the default (Agent).

Chat Window Title

The heading text shown at the top of the open chat window — typically a greeting or invitation to engage.

Example: Hello, how can I help you?
This is the first thing users read when they open the chat widget.

Chat Input Placeholder

The grey placeholder text shown inside the chat input field before the user starts typing.

Example: Ask anything, Type your question here...
Keep it short and inviting.

Collapsed Citations

Controls how source links are displayed beneath AI responses.

Enabled — Citations are hidden inside a collapsible "Sources cited" section. Users can expand it if they want to see the references. Keeps responses looking cleaner.
Disabled — Citations are shown immediately below each response, always visible.

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