Help

Overview
Overview What to Expect Pre-Session Checklist Your Onboarding Session
Platform Mental Model Admin & Operator Essentials Guardrails and Governance What to Use When Roles and Responsibilities Post-Session Next Steps Optional Deep-Dives Deep-Dive: Agents and Prompts Deep-Dive: Search and Knowledge Deep-Dive: Functions and Secure Services Deep-Dive: Handoff and Escalation Deep-Dive: Voice Mode Deep-Dive: Analytics and Improvement Facilitator Guide
Overview Account Overview User Management Usage
Overview General User Interface Agent Messages Voice Mode
Admin Chat UI Design Curated Answers Search Settings
Overview Concepts Categories Index Fields Facets Result Cards Layout Website Integration Styling Testing Preview Funnelback Migration Troubleshooting
Conversational Intelligence Data Sync Upload Documents
Overview General Crawl Scope Image Extraction Field Mappings
Overview Creating an Agent Editing An Agent
Overview Editing a Prompt User Segmented Prompts
Overview Writing Your First Function AirScript Functions AirScript Reference
Overview Privacy Security
Analytics API Documents Ingestion API
Human Handoff
Overview Identity Provider Widget SharePoint Integration How It Works SharePoint Checklist Implementation Checklist
Admin Console Authorisation
Methods Script Tag AI Question Input Fields
Overview Optimiser Monitor
Contact Support

Insights Overview

Airgentic Help

The Insights section provides analytics and reporting on your AI service's conversations and performance.

  • Customer Service Insights — Filters, charts, conversations, user locations, timelines, and export options for your customer service data.
  • Search Insights — Top queries, top clicked results, search timeline trends, and geographic distribution of searchers.
  • Conversational Intelligence — Understand what customers are asking about through discovered themes and governed taxonomy categories.
You have unsaved changes